FAQ

Table of Contents


Complaints

How do I lodge a complaint?
How much information should a complaint contain?
What acknowledgement will be given to the complainant?
What occurs pending the Boards determination of a complaint?
What happen if the Board finds that the complaint is not within the jurisdiction of the Board or is frivolous?
What happens if the Board is satisfied that the complaint is within its jurisdiction and worthy of investigation?
Can a surveyor be compelled to respond to a written complaint?
What happens after the surveyor responds or a responce is not received?
What happens if the Board is not satisfied that it has enough information?
What happens when the Board is satisfied that it possesses sufficient information?
What happens if the complaint is dismissed?
What happens if the Board beleives there are grounds for disciplenary action?


How do I lodge a complaint?

All complaints must be in writing.


How much information should a complaint contain?

It should contain enough information for the Board to make an initial assessment.


What acknowledgement will be given to the complainant?

The complainant’s letter will be acknowledged with the information that the Board cannot act until it has met and determined if the complaint is within its jurisdiction and is not frivolous.


What occurs pending the Boards determination of a complaint?

The Secretary will ask the complainant to inform the Board in writing whether the complainant objects to the complaint being copied to the surveyor: and/or his/her identity being disclosed to the surveyor.


What happen if the Board finds that the complaint is not within the jurisdiction of the Board or is frivolous?

The complaint will go no further and the complainant will be so informed.


What happens if the Board is satisfied that the complaint is within its jurisdiction and worthy of investigation?

The Board will copy the complaint to the surveyor and request a written response within 21 days.


Can a surveyor be compelled to respond to a written complaint?

No


What happens after the surveyor responds or a responce is not received?

The Board will meet to determine if there is proper cause for disciplinary action.


What happens if the Board is not satisfied that it has enough information?

The Board will direct that further information be sought or inquiry made.


What happens when the Board is satisfied that it possesses sufficient information?

The Board will either resolve that there is proper cause for discipinary action against the surveyor or it will dismiss the complaint.


What happens if the complaint is dismissed?

The complainant and the surveyor will be informed of the Board’s decision by letter outlining the reasons for the decision (in certain circumstances the Board may exercise its right to NOT provide reasons).


What happens if the Board beleives there are grounds for disciplenary action?

The matter is referred to the State Administrative Tribunal (SAT).